Job Number: JOB00049
Job Name: Salesforce Business Analyst
Job Description: Salesforce Administrator / Analyst This position will act as the liaison between internal stakeholders and the technology teams to: - Document, analyze, validate and communicate business requirements. - Participate in the development, enhancement, and maintenance of Salesforce.com and related internal systems. - Analyze and document business processes in order to facilitate smooth technology roll-outs. Specific duties include but are not limited to the following essential job functions: Project Support - Lead the collection, analysis, documentation and coordination of business requirements and business rules. - Assist in quality assurance and defining testing strategy and risks. - Assist in the enforcement of project deadlines and schedules. Stakeholder Management - Work directly with and serve as the liaison between business units, key stakeholders, technology, and support teams. - Collaborate with subject matter experts and technology experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Salesforce.com Design & Maintenance - Maintain workflows, approval processes, and validation rules based on stakeholder requirements. - Create and maintain reports within Salesforce. - Implement minor changes and enhancements in Salesforce.com. - Monitor and manage Salesforce.com data quality. Process and System Documentation - Document changes to the design and implementation of Salesforce.com. - Deliver informative, well-organized presentations. - Participate in short- and long-term planning sessions with business units to improve business processes.
Job Requirements: -Bachelor's Degree in Information Technology Management or related discipline or 5+ years of direct equivalent experience. - 3+ years of hands on Salesforce Administration / Analysis. - 2+ years of experience in technical and/or process improvement and project management. - Proven ability to lead cross-functional teams. - Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. - Ability to successfully engage in multiple initiatives simultaneously. - Ability to work independently and take initiative. - Strong analytical and organizational skills. - Excellent verbal and written communication skills. - Strong interpersonal skills. - Ability to effectively present information and respond to questions from groups of managers, vendors, clients, customers, etc.
Qualifications:
Employment type: Full Time